Responsible Gaming

Gambling Should Be Entertainment, Not Income

At Hunters Village Knysna, we believe that online casino gaming should be enjoyed purely as a form of entertainment. Gambling should never be viewed as a way to earn money, pay bills, or solve financial problems. Only gamble with money you can afford to lose, and always set realistic expectations about your gaming experience.

If you find yourself relying on gambling as a source of income or as a solution to financial difficulties, please reach out for support immediately.

Age Verification

Online casino gaming in South Africa is restricted to individuals who are 18 years of age or older. We are committed to ensuring that only adults access our platform. By registering and using our services, you confirm that you meet the legal age requirement in your jurisdiction.

If you are under 18, please do not attempt to access casino services. Parents and guardians are encouraged to implement parental controls on devices used by minors.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Be aware of these warning signs:

• Chasing Losses: Trying to recover lost money by gambling more
• Hiding Gambling: Concealing the extent of your gambling from family or friends
• Loss of Control: Being unable to stop gambling or stick to set limits
• Neglecting Responsibilities: Gambling instead of attending to work, school, or family duties
• Borrowing Money: Taking out loans or using credit to fund gambling
• Mood Swings: Becoming anxious, irritable, or depressed when not gambling
• Escalating Bets: Needing to gamble with larger amounts to achieve the same excitement
• Relationship Strain: Experiencing conflicts with loved ones over gambling habits
• Prioritising Gambling: Choosing gambling over hobbies, social activities, or personal care
• Failed Attempts to Quit: Repeatedly trying and failing to reduce or stop gambling

If you recognise any of these signs in your own behaviour, please seek help immediately.

Self-Help Tools & Responsible Gaming Features

We provide several tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Establish a maximum amount you are willing to lose during a gaming session
• Session Time Limits: Set automatic reminders or automatic logout after a predetermined period of play
• Reality Checks: Receive periodic notifications during gameplay to remind you how long you've been playing and how much you've spent
• Self-Exclusion: Take a break from gaming by temporarily or permanently closing your account. During self-exclusion, you will not be able to access our platform or receive promotional materials

We encourage all players to use these tools proactively. Managing your gaming responsibly is a sign of strength, not weakness.

Support Organisations & Help Resources

If you or someone you know is struggling with problem gambling, help is available. Please contact one of these trusted organisations:

South Africa

• National Gambling Board (NGB): The official regulatory body in South Africa for gambling issues. Visit their website or contact them for local resources and support.
• Gamblers Anonymous South Africa: A peer-support organisation offering free meetings and assistance for problem gamblers.
• Problem Gambling Support Services: Various provincial health departments offer counselling and treatment services for gambling addiction.

International Support

• GamCare (United Kingdom): www.gamcare.org.uk – Provides free, confidential support and counselling.
• GamStop (United Kingdom): www.gamstop.co.uk – Multi-operator self-exclusion scheme for UK players.
• Gambling Help Online (Australia): www.gamblinghelponline.org.au – Free counselling and support services.
• Responsible Gambling Council (Canada): www.responsiblegambling.org – Evidence-based information and resources.
• National Council on Problem Gambling (United States): www.ncpgambling.org – National helpline and treatment referral service.

You are not alone. Professional counsellors are available 24/7 to provide confidential support. Reaching out is the first step towards recovery.

If You Need Help, Please Reach Out

Problem gambling is a serious issue, but it is treatable. If you or someone close to you is experiencing difficulties related to gambling, please contact a support organisation immediately. There is no shame in seeking help – recovery is possible.

Remember: Your wellbeing is more important than any game. If gambling is causing you distress, financial hardship, or relationship problems, professional support is available and we encourage you to use it.

For more information about responsible gaming or to access our self-help tools, please visit your account settings or contact our support team.